Reservation Guide
Please review the following information before making your reservation.
Reservation & Payment
- Your reservation is confirmed only after payment is completed.
- Once confirmed, the date, time, and number of bikes cannot be changed.
- If you need to make changes, please cancel your current reservation and book again.
- If payment is not completed by 23:00 on the day of booking, your reservation will be automatically cancelled.
- Same-day reservations are not available. On-site purchases are on a first-come, first-served basis. (Not available if sold out)
Cancellation, Refund & Restrictions
- Cancellations are accepted up to 1 hour before the scheduled departure.
- No-shows or failure to arrive within the scheduled boarding window without prior notice are non-refundable.
- Same-day reservations are not available. On-site purchases are on a first-come, first-served basis. (Not available if sold out)
- Lost tickets are non-refundable and cannot be used for boarding.
Discounts & Group Reservations
- Group discount (10%) applies to reservations of 30 or more people.
- All discounts are suspended during peak season. (May 1-30, October 1-31)
- Discounts for guests with disabilities, national merit recipients, and local residents apply year-round. (Local resident discounts: on-site only)
On-Site & Boarding Information
- Please arrive at the boarding point at least 20 minutes before departure.
- Please bring your reservation number when collecting your ticket on-site.
- Lost tickets cannot be reissued.
- Service operates normally in light rain but may be suspended in severe weather such as heavy rain or snow.
- Operating hours may be adjusted for the safety of our guests.
- Children 36 months and older must be seated and wear a seatbelt.
Unlike regular bicycles, rail bikes have heavy bodies,
so please be careful of the following safety hazards!
Boarding Safety Guidelines
- Children and elderly guests must be accompanied by a guardian.
- Infants under 36 months are not permitted to board.
- Rail bikes must not exceed their maximum capacity.
- 2-seater and 4-seater bikes cannot be mixed in the same departure.
Safety Guidelines During the Ride
- Maintain a safe distance of at least 10m from the bikes ahead and behind.
- Smoking and alcohol consumption are strictly prohibited.
- Board and exit only after the bike has come to a complete stop.
- Avoid sudden stops, unauthorized dismounting, or littering during the ride.
- Keep hands and feet away from moving parts such as pedals and wheels.